FAQ's

What is Gift Registry?

The Gift Registry is a feature by which you can shortlist items across Nathu sweets and pastry shop and store them for future access and convenient purchases subsequently. You can even allow your friends / relatives to access your gift registry to help them gift you items of your interest.



How do I remove items from the cart?

When you login to your Shopping Cart you can view the contents and change them too. To remove an item, click on the "Delete" button.



What is a Shopping Cart?

An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.



What is My Account?

"My Account" allows you complete control over your transactions at Nathu sweets and pastry shop. Not only can you manage / edit all your personal data like address, phone numbers, email ids, you can change your user ids and passwords. You can also track the status of your pending orders or edit them through this section.



What are your shipping charges?

Shipping charge is not applicable in any purchase from Nathu sweets and pastry shop. For more details read Charges and Policies.



What about other taxes and levies like sales tax, octroi etc.?

All item prices on Nathu sweets and pastry shop are inclusive of sales tax (wherever applicable), and hence you need not add anything to the price of the item to account for sales tax. Some states in India however have additional levies like octroi. These are additional and need to be borne by you, wherever applicable.



Do you deliver to locations outside India?

No, we do not deliver items ordered online to outside India. Within India, we deliver most items over 100 locations in the country.



What do I do in case I receive a defective / damaged item from Nathu sweets and pastry shop?

If an item ordered by you on Nathu sweets and pastry shop is delivered to you in a damaged / defective condition, please update us at customer service for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.



How can I return a product ordered from Nathu sweets and pastry shop?

To provide you a hassle free shopping experience on Nathu sweets and pastry shop, we offer you Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund.


For more details, please read our section on the Returns and Refunds Policy.



What are the various methods by which you can pay for your order?

Nathu sweets and pastry shop offers you a variety of convenient payment options to choose from, so that you can transact at Nathu sweets and pastry shop conveniently in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us.


To choose what best works for you, please check out all the Various Payment Options.



Do you accept international credit cards on Nathu sweets and pastry shop?

Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all Diners, MasterCard and Visa credit cards (Indian and International) and also various Indian and International debit cards on the store.



How safe is it to shop online with a credit card?

At Nathu sweets and pastry shop it is safe to use your credit card to make payment for your order.

Nathu sweets and pastry shop uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, we have a secure digital certificate from Trustwave., one of the world's largest secure digital certificates issuing company.

Nathu sweets and pastry shop

All your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.

Further, at Nathu sweets and pastry shop, we insist on you entering the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card. In other words, even if someone has access to your credit card number alone (this is possible since you leave behind this number every time you transact with your card anywhere, including physical stores / outlets), they cannot use it to transact at Nathu sweets and pastry shop without the CVV number.



Can I send gifts to my friends and relatives through Nathu sweets and pastry shop?

Gifting at Nathu sweets and pastry shop is hassle-free with many options like delivering your gifts at your doorstep with an option to pay by cash on delivery. You also get free gift wrapping material along with your order.



Do i need to make payment for Gift Wrapping Sheets and how many Wapping Sheets can i order?

There is nothing to pay for Gift Wrapping Sheets, But we only provide sheets according to the size of the product, if a user orders 5 wrapping sheets and ordered gifts are small in size and can be wrapped in 2 sheets easily then only 2 sheets will be given and not 5.



How safe is my personal information with Nathu sweets and pastry shop?

At Nathu sweets and pastry shop, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.



Is there any minimum order value that I need to order?

No. You can order as much or as little you want from any of our stores. At Nathu sweets and pastry shop, we believe that all orders, irrespective of their values are equally important.



Can I cancel an order or change the order after it is placed?

You cannot cancel orders for customized items since all these items are manufactured / procured specifically against your order.



How do I check the current status of my orders?

You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Nathu sweets and pastry shop.


To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “Track Your Pending Orders” link to view the status of all orders that have not yet been fully delivered. To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.


To review the details of orders that have already been fulfilled, you can click on “Review Your Purchase History” link on your My Account page. To get the details of a specific order, click on the specific Order Number.



How do I contact you regarding my order?

You can click here to send us e mail and we will only be glad to help you. You can call our Customer Service Help Line on 91-11-48445566, 6 days a week (Monday to Saturday, except public holidays) between 10:00am to 6:30 pm.